Role Overview
Own customer retention and drive sustained product usage across a portfolio of enterprise accounts, building trusted relationships with senior leaders and cultivating executive sponsorship.
What You Will Do
Own the customer journey, build shared success plans, analyse usage, own renewals, and identify expansion opportunities.
Why It Might Be a Fit
4+ years of experience in customer success, account management, or a similar customer-facing SaaS role, with experience managing enterprise customer relationships and using AI for research and workflow automation.
Requirements
- 4+ years of experience in customer success, account management or a similar customer-facing SaaS role
- 3+ years of managing enterprise customer relationships
- Experience supporting renewals, commercial discussions and cross-functional deal coordination
- Experience using AI for research, preparation and workflow automation, and proficiency with CRM and customer success platforms
Benefits
- On-target earnings of $115,000 – $150,000
- Direct ownership of retention and renewals across an enterprise portfolio
- A mission-led company working with leading global brands
To apply for this job please visit linkedin.com.
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