Role Overview
Lead a team of customer success managers delivering a high-touch, strategic customer experience to multi-location groups, franchises, and high-revenue accounts.
What You Will Do
Manage and develop a team, strengthen partnerships, reduce churn, drive expansion, establish best practices, and help define customer support.
Why It Might Be a Fit
7+ years of experience in customer success, account management, or customer retention, preferably in SaaS, point-of-sale, restaurant technology, or SMB software.
Requirements
- 7+ years of experience in customer success, account management or customer retention
- 5+ years managing customer success managers or account managers
- Experience managing high-revenue customers with multi-location operations
- Franchise experience is a plus
- Strong analytical and communication skills
Benefits
- Estimated base salary of $170,000 – $200,000
- Comprehensive health coverage
- Unlimited PTO
- A remote-first workplace
- A generous pre-IPO RSU package
To apply for this job please visit linkedin.com.
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