Enterprise Client Data & Insights Manager (CRM)

Role Overview

This role is responsible for maximizing the value of Sales Cloud by ensuring high-quality data, strong user adoption, effective reporting, and continuous process improvements across the enterprise. The Client Data & Insights Manager serves as a strategic business partner for Sales Cloud CRM, HDR’s client relationship/opportunity intelligence platform.

What You Will Do

Responsibilities include system optimization, user adoption, training, and organizational enablement, data quality and governance, business intelligence and reporting, and continuous improvement and innovation.

Why It Might Be a Fit

The ideal candidate will have a strong analytical, organizational, and problem-solving skills, ability to interpret data and translate findings into meaningful business recommendations, and experience with CRM platforms, business systems, and marketing automation.

Requirements

• Bachelor’s degree in Business, Information Systems, Data Analytics, Marketing, Communications, or a related field
• 8+ years of experience supporting marketing technology, CRM platforms, business systems, marketing operations, or related functions
• Demonstrated experience improving organizational adoption of enterprise platforms through training, communication, and change management
• Experience developing dashboards, reports, and business intelligence using marketing or business systems
• Strong analytical, organizational, and problem-solving skills
• Ability to interpret data and translate findings into meaningful business recommendations
• Excellent written, verbal, and presentation skills
• Proven ability to build relationships and influence stakeholders
• Experience managing multiple priorities while maintaining exceptional attention to detail
• Proficiency with Microsoft Office Suite, including advanced Excel and PowerPoint

Benefits

• Comprehensive benefits package
• Medical, dental, vision
• Short and long-term disability
• Life insurance
• Employee assistance program
• Paid time away
• Parental leave
• Paid holidays
• Retirement savings plan with employer match
• Employee referral bonus
• Tuition reimbursement