Customer Experience & Automation Manager

Role Overview

The Customer Experience & Automation Manager will support families through the enrollment process while improving and streamlining the systems behind it. This role combines customer service, family enrollment, technology, and process improvement.

What You Will Do

The Customer Experience & Automation Manager will serve as a primary point of contact for prospective and enrolled families, guide them through registration and enrollment, and develop expertise in childcare subsidy and tuition assistance programs.

Why It Might Be a Fit

The ideal candidate will enjoy working with people, improving processes, and learning new technology. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful but not required.

Requirements

• Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset with flexibility and adaptability.

Benefits

• Employer-Paid Childcare
• Medical, Vision, and Dental Insurance
• AFLAC Supplemental Plans
• 401(k) for eligible employees
• Paid Holidays, Paid Time Off (PTO), and Paid Sick Time Off
• On-Demand Pay
• Career development and growth opportunities