Customer Experience Specialist

Role Overview

Healthy Kids Programs is seeking a Customer Experience Specialist to support families throughout the registration and enrollment process while helping ensure a smooth, organized, and positive experience.

What You Will Do

Serve as a primary point of contact for prospective and enrolled families through phone and email, guide families through registration, enrollment, scheduling, and required documentation, and process registrations accurately.

Why It Might Be a Fit

We’re looking for someone who enjoys working with people, is highly organized, and takes pride in providing accurate, responsive, and compassionate support.

Requirements

• Experience in customer service, administrative support, registration, enrollment, or another client-facing operations role.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Comfortable learning and using digital systems and technology platforms.
• Effective time management and ability to manage multiple priorities.
• Team-oriented mindset with flexibility and adaptability.
• High school diploma or equivalent.

Benefits

• Employer-paid childcare for children enrolled in our program on the days and during the hours you work
• Telehealth, vision, and dental coverage
• 401(k) for eligible employees
• Paid sick time
• On-demand pay
• Professional development and career advancement opportunities