Role Overview
The Digital Operations Lead will drive and transform Service Integration & Management (SIAM), Testing capabilities, and AI Ops via Observability across APAC, transforming IT operations into a centralized, high-performing hub model.
What You Will Do
Key responsibilities include leading SIAM transformation, driving transition and transformation from OpCo-led operations to a centralized APAC hub, and owning Service Management & Governance.
Why It Might Be a Fit
The ideal candidate will have 15+ years of experience in IT/Digital Operations, strong expertise in IT Operations via SIAM, and experience with multi-vendor, multi-country environments.
Requirements
- 15+ years of experience in IT/Digital Operations
- 8 yrs experience in managing external vendors, resources, and contracts
- 8 years of working with senior business stakeholders, influencing and working with OpCo’s
- 5 years’ experience of leading large teams in multi-cultural environments, multi-partner teams
- Strong expertise in IT Operations via SIAM, central help desk, Testing capability, and AIOps
- Experience with multi-vendor, multi-country environments, sharing best practice, knowledge, and expertise
To apply for this job please visit theheinekencompany-rmk.jobs.hr.cloud.sap.
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