People Operations Administrator with Romanian/Bulgarian

Role Overview

Manage Tier 1 support operations, serving as the initial point of contact for receiving, managing, and resolving or triaging requests, tickets, and cases. Ensure timely and accurate task execution, adherence to SLAs, and compliance with privacy standards.

What You Will Do

Receive, manage, and resolve or triage Tier 1 requests, tickets, and cases; deliver scripted responses for basic PF queries; process simple, standard data changes; create, review, and manage documents and approvals; redirect or escalate cases to self-service or Tier 2 support.

Why It Might Be a Fit

Have up to 2 years of experience in service management, HR operations, or related roles; knowledge of Tier 1 service delivery processes; strong understanding of People Function processes; strong customer service and problem-solving capability; multilingual communication capability; proficiency with MS Office suite and collaboration tools.

Requirements

• up to 2 years of experience in service management, HR operations or related roles
• knowledge of Tier 1 service delivery processes
• strong understanding of People Function processes
• strong customer service and problem-solving capability
• multilingual communication capability – English and Romanian or/and Bulgarian
• proficiency with MS Office suite and collaboration tools (Teams, SharePoint)
• high attention to detail and ability to handle sensitive information
• high customer focus and service orientation
• ability to manage multiple priorities and meet tight deadlines