People Operations Administrator

Role Overview

The People Operations Administrator is responsible for managing Tier 1 support operations, serving as the initial point of contact for receiving, managing, and resolving or triaging requests, tickets, and cases. The role involves delivering scripted responses, processing data changes, creating and managing documents, and ensuring compliance with privacy standards.

What You Will Do

Responsibilities include receiving and managing requests, delivering scripted responses, processing data changes, creating and managing documents, and ensuring compliance with privacy standards.

Why It Might Be a Fit

A good candidate has up to 2 years of experience in service management, HR operations, or related roles, with a strong understanding of People Function processes and enabling technologies. The role requires strong customer service and problem-solving skills, multilingual communication capability, and proficiency with MS Office suite and collaboration tools.

Requirements

• up to 2 years of experience in service management, HR operations or related roles
• knowledge of Tier 1 service delivery processes
• strong understanding of People Function processes, especially front office processes and enabling technologies (e.g. SAP SuccessFactors, ServiceNow)
• strong customer service and problem-solving capability
• multilingual communication capability – English and Polish
• proficiency with MS Office suite and collaboration tools (Teams, SharePoint)
• high attention to detail and ability to handle sensitive information
• high customer focus and service orientation
• ability to manage multiple priorities and meet tight deadlines

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Retirement plan
• Paid holidays
• Vacation time
• Sick leave
• Relocation assistance