People Operations Administrator with Romanian/Bulgarian

Role Overview

The People Operations Administrator is responsible for managing Tier 1 support operations, serving as the initial point of contact for receiving, managing, and resolving or triaging requests, tickets, and cases.

What You Will Do

Responsibilities include receiving, managing and resolving or triaging Tier 1 requests, tickets and cases, delivering scripted responses, processing data changes, creating documents, and monitoring SLAs.

Why It Might Be a Fit

A good candidate has up to 2 years of experience in service management, HR operations or related roles, knowledge of Tier 1 service delivery processes, and strong customer service and problem-solving capability.

Requirements

• up to 2 years of experience in service management, HR operations or related roles
• knowledge of Tier 1 service delivery processes
• strong understanding of People Function processes
• strong customer service and problem-solving capability
• multilingual communication capability – English and Romanian or/and Bulgarian
• proficiency with MS Office suite and collaboration tools
• high attention to detail and ability to handle sensitive information
• high customer focus and service orientation
• ability to manage multiple priorities and meet tight deadlines

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid holidays
• Life insurance