Role Overview
The Clinical Product Operations Specialist will be the connective tissue between product, engineering, our care team and our partners. They will own three things end to end: the content that powers our patient-facing experience in Contentful, the data requests that keep the business informed in Amazon QuickSight, and the bug triage process that keeps our platform reliable.
What You Will Do
Manage content in Contentful, own data requests and reporting in QuickSight, run bug tracking and triage, be the product expert for our clinical team, and keep product operations running.
Why It Might Be a Fit
The ideal candidate will have 2-4 years of experience in product operations, business operations, analytics or a similar role, ideally in health tech or healthcare. They will have strong SQL and hands-on experience with a BI tool such as QuickSight, Tableau or Looker, and experience managing content in a headless CMS, ideally Contentful.
Requirements
- 2-4 years in product operations, business operations, analytics or a similar role, ideally in health tech or healthcare
- Strong SQL and hands-on experience with a BI tool such as QuickSight, Tableau or Looker
- Experience managing content in a headless CMS, ideally Contentful
- Experience managing EMR workflows, ideally Athena
- Experience triaging and documenting bugs in Jira
- Clear, concise writing: tickets, SOPs and updates that others can act on without a meeting
- Ability to explain a technical product to non-technical clinical colleagues, and to turn their needs into clear requests for engineers
- A careful, organized approach, and comfort working with sensitive health data under HIPAA
Benefits
- Health benefits
- Unlimited PTO
- Other perks
To apply for this job please visit alphamedical.applytojob.com.
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