Customer Operations Specialist (COS)

Role Overview

The Customer Operations Specialist is responsible for managing the day-to-day execution of customer orders from receipt of the purchase order through completion and shipment. This position serves as a critical link between customers, Engineering, Sales, and Operations to ensure customer requirements are accurately translated into the ERP system and fulfilled in a timely manner.

What You Will Do

Process customer purchase orders accurately, serve as a primary point of contact for customers, provide professional responses to customer questions, and release work orders in Global Shop ERP to fulfill customer requirements.

Why It Might Be a Fit

The ideal candidate is a highly organized, detail-oriented professional with strong order-management and customer-service skills who can independently manage multiple priorities, solve problems, make sound decisions, and take initiative.

Requirements

• High school diploma or GED required
• Associate degree or additional coursework in business, manufacturing, supply chain, or a related field preferred
• Previous experience in customer service, order management, sales support, customer operations, or a similar role strongly preferred
• Previous manufacturing experience is preferred and will assist with learning the position
• A basic understanding of manufacturing processes is preferred
• Previous experience with an ERP or manufacturing business system is preferred
• Experience with Global Shop is beneficial but not required