Role Overview
The Customer Success Manager will drive customer outcomes, retention, and growth by delivering data-driven interventions, building relationships, and using insights to spot risks and opportunities. The role requires a strong commercial mindset, experience with CS metrics, and a track record of improving customer health and adoption.
What You Will Do
The Customer Success Manager will deliver digital-first success experiences, partner with customers to understand their goals, and use data to demonstrate value. They will also work closely with Marketing and CS Ops to identify opportunities to support customers more effectively at scale.
Why It Might Be a Fit
This role might be a good fit for someone who thrives on data-driven, opportunity spotting, and outcome realization, and who is comfortable with scale and using insights to drive customer success.
Requirements
- A strong commercial mindset
- Experience driving customer retention and uncovering growth opportunities
- A solid understanding of CS metrics such as GRR / NRR
- A track record of improving customer health, adoption, and measurable customer outcomes
- Confidence building relationships, leading strategic conversations, and clearly demonstrating value
- A data-driven approach, using insights to spot risks, opportunities, and areas for improvement
- Experience delivering digital-first customer engagement
- Familiarity with platforms such as HubSpot, Salesforce, Gainsight, or ChurnZero
- Customer Success certifications (e.g. CCSM, SuccessHACKER, Gainsight, Cisco/TSIA)
- Healthcare or dental industry experience
To apply for this job please visit linkedin.com.
Follow us on social media