Customer Success Manager

Role Overview

As a Customer Success Manager, you drive onboarding from handover with sales to the customer being active and confident in the solution. You get to know the customer’s business, clarify goals and expectations, and keep the work together between the customer and internal teams.

What You Will Do

Lead the customer’s onboarding with a clear plan, responsibility distribution, and follow-up. Hold start-up meetings and training that make it easy for the customer to get started.

Why It Might Be a Fit

You understand what drives the customer’s trading or transaction volumes, trading volume, and how these are related to usage, revenue, and profitability. This understanding helps you to ask the right questions, prioritize the right efforts, and create a start that gives commercial effect.

Requirements

• Experience from the financial sector, retail, or consumer goods
• Understanding of trading volume and ability to reason about what affects the customer’s volumes and business
• Experience of driving customer processes with multiple contact points and keeping activities from start to goal
• Very good communicative ability and easy to adapt the message to the recipient
• Confidence in dialogue with decision-makers and ability to link the solution to their goals and priorities
• Understanding of negotiation: you listen, identify interests, and find agreements that hold for both parties
• Experience of working structured with customer data, CRM, and follow-up
• Experience of onboarding digital services or platforms is an advantage

Benefits

• Many good opportunities to transition to a direct employment with the customer after the assignment