Territory Manager – Customer Experience

Role Overview

As the Territory Manager- CE, you will be part of the Customer Experience team and will report to the Area Service Manager. Your role will be to ensure maximum customer connect to enhance customer experience, facilitate value-added services to customers, and implement Balanced Scorecard approach.

What You Will Do

Your key responsibilities will include driving revenue growth, maximizing profitability in Dealer Service, increasing the Happiness Index, and reducing customer complaints.

Why It Might Be a Fit

This role will allow you to interact with different stakeholders, provide you with an exciting opportunity to explore how to make a difference in customer satisfaction levels, and work with the brightest innovators in the industry.

Requirements

• BE / B Tech (Mech)
• Minimum 2-3 years as Territory manager in any OEM
• Knowledge of Product & Variants
• Knowledge of systems & processes at Hero & channel partner
• Channel Management
• Technical/Commercial skills (DMS & SAP)
• Proficiency in MS Office (Advanced Excel)
• Customer Complaint Management
• Inter-personal relationships/People Management Skills
• Effective Time Management
• Business Communication
• Effective Decision making