Senior Customer Operations Manager

Role Overview

The Senior Customer Operations Manager oversees front-of-the-house processes, customer service, and revenue maximization as a leader on the Customer Operations team.

What You Will Do

Oversee customer operations, manage daily customer operations, resolve customer issues, and drive the sales process to meet customer expectations.

Why It Might Be a Fit

The ideal candidate will have 1-3 years of experience in customer service or operations, with a focus on collaboration, influence, and results-driven leadership.

Requirements

• 1-3 years’ experience in Customer Service or Operations
• Car Rental, Hospitality or Tourism experience preferred
• High School Diploma required, Bachelor’s Degree preferred
• Moderate proficiency in Microsoft Office Suite
• Ability to collaborate with internal and external stakeholders
• Ability to influence
• Flexible and adaptable
• Excellent verbal and written communication skills
• Results driven
• Ability to build and lead a diverse team
• Ability to drive process and organizational change

Benefits

• Up to 40% off the base rate of any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs – Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

Tagged as: Change Management