Customer Experience Lead

Role Overview

The Customer Experience Lead role has been designed as ‘Hybrid’ with a requirement that you will work on average 2 days per week from an HPE office. The role is part of HPE Operations, an innovative IT services organization that provides expertise to advise, integrate, and accelerate customers’ outcomes from their digital transformation.

What You Will Do

Responsibilities include supporting sales processing activities, learning requirements and developing capability in all areas of sales processing, collecting and consolidating data to identify trends and issues, and implementing specified changes to processes and tools to improve performance, efficiency, and customer satisfaction.

Why It Might Be a Fit

The role requires a basic understanding of business and sales processing tools, systems, and practices, as well as good analytical, statistics, and problem-solving skills. The company offers a comprehensive suite of benefits that supports physical, financial, and emotional wellbeing, and invests in employees’ career development.

Requirements

• Bachelor’s degree in Business Management or equivalent
• Typically 0-4 years’ experience
• Basic understanding of business and sales processing tools, systems, and practices
• Good analytical, statistics, and problem-solving skills
• Good written and verbal communication skills
• Mastery in English and local language

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion