Customer Success Manager

Role Overview

The Customer Success Manager will work onsite and primarily from an HPE office, establishing strong customer relationships, accelerating customer adoption, and ensuring measurable business and technical outcomes. The role involves leading onboarding, stakeholder mapping, success planning, and regular virtual engagement across the customer lifecycle.

What You Will Do

The Customer Success Manager will be responsible for establishing adoption objectives, milestones, and success measures aligned with customer priorities, conducting adoption reviews, business reviews, workshops, and executive engagements to demonstrate progress and value.

Why It Might Be a Fit

The ideal candidate will have experience in Customer Success, Technical Account Management, customer support, service delivery, presales, professional services, or another customer-facing technology role, with a strong analytical, problem-solving, and critical-thinking capabilities, and the ability to communicate effectively with all levels of the customer organization.

Requirements

• Typically, 2–4 years of experience in Customer Success, Technical Account Management, customer support, service delivery, presales, professional services, or another customer-facing technology role.
• Practical experience supporting customers across onboarding, adoption, usage reviews, issue coordination, or value-realization activities.
• Exposure to cloud, hybrid cloud, infrastructure, SaaS, or as-a-Service environments, with the ability to learn the assigned solution portfolio.
• Experience using customer data, CRM or customer-success tools, dashboards, and standard reporting to track activities, risks, health, and follow-up actions.

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion