Digital Customer Success Manager

Role Overview

This role has been designed as ‘Hybrid’ with a requirement that you will work on average 2 days per week from an HPE office. The Digital Customer Success Manager will own and manage the post-sales relationship for an assigned portfolio of GreenLake customers, primarily mid-sized accounts.

What You Will Do

Drive customer adoption and utilization of GreenLake services by ensuring customers fully consume and leverage their contracted capacity and solutions. Conduct regular customer business reviews, success reviews, and executive briefings to demonstrate delivered business value and identify improvement opportunities.

Why It Might Be a Fit

The ideal candidate will have good relationship management, customer understanding, and escalation management expertise. They will also have good account and opportunity planning and development skills for standard accounts.

Requirements

• University or bachelor’s degree preferred, or equivalent experience
• 2-4 years of relevant work experience or equivalent
• Good relationship management, customer understanding, and escalation management expertise
• Good account and opportunity planning and development skills for standard accounts
• Good support services and renewal management knowledge (portfolio, processes, data analysis, and tools)
• Basic knowledge of the company’s other offerings, strategic initiatives, partner and competitor products, and strategies within the assigned solution set
• Good sales attitude and basic experience
• Basic renewal proposal and presentation experience for standard renewals
• Basic business and financial acumen
• Very good written and verbal communication and presentation skills, including solid meeting preparation and leadership (both telephone and face-to-face)

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion