Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager is a strategic, customer-facing role responsible for helping clients maximize the value of their HPE solutions and supporting them throughout their digital transformation journey. The CSM works closely with customers to understand their business goals, operational priorities, and desired outcomes while driving successful onboarding, adoption, and ongoing engagement across HPE’s as-a-service portfolio.

What You Will Do

Take ownership of a select group of strategic customer accounts, cultivate strong relationships with customers, and develop and maintain a Customer Success Plan for assigned accounts.

Why It Might Be a Fit

The ideal candidate is a trusted advisor externally and a mentor of customer success management internally, with a thorough understanding of the technology industry and the company’s products and services.

Requirements

• A university or bachelor’s degree or equivalent combination of education and experience
• 8+ years of direct, work-related experience
• CCSM (Certified Customer Service Manager) – Level 4 or higher certification preferred
• HPE GreenLake ATP certification preferred
• Proven experience in customer success management, managing large customer accounts, developing customer success plans, and achieving customer success objectives

Benefits

• Health & Wellbeing
• Personal & Professional Development
• Unconditional Inclusion