Role Overview
We’re looking for an Associate Customer Success Manager who is eager to learn, grow, and work directly with home healthcare agencies to help improve the experience of caregivers and families. This role is a great opportunity for individuals who enjoy solving complex challenges and collaborating with a talented team.
What You Will Do
Interact directly with customer end users to help them get the most out of our home care provider software, develop creative solutions to customer challenges, and analyze data to understand key opportunities to improve business performance.
Why It Might Be a Fit
Whether you’re early in your career or looking to build your customer success experience, you’ll gain valuable foundational skills and have opportunities to take on additional responsibility as you grow.
Requirements
- Bachelor’s degree
- Proficiency in Microsoft Office (PPT, Excel, Word)
- Ability to organize and plan work independently
- Ability to work in a rapidly changing environment
- Strong verbal and written communication skills for working with operational and executive stakeholders
- Empathy, patience, and resilience when working with customers
- Ability to manage multiple priorities with attention to detail and follow through
- Proactive and detail-oriented, with exceptional service skills to help our users learn, adopt and realize the value of using our platforms effectively
- Comfort translating technical features into business outcomes that non-technical stakeholders can act on
- Self-starter able to thrive in an independent, fast-paced environment
- Collaborative team player
- Experience with B2B SaaS or technology platforms preferred
- Prior experience in a customer-facing support role is plus
Benefits
- Competitive health plans
- Paid time-off
- Company paid holidays
- 401K retirement program with a Company elected match
- Other company sponsored programs
To apply for this job please visit jobs.lever.co.
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