Customer Success Manager

Role Overview

The Customer Success Manager is the primary connection to HITRUST’s products, services, and programs, responsible for developing customer relationships that promote retention, growth, and loyalty.

What You Will Do

Onboard new customers, facilitate internal support, help organizations ensure data security, expand relationships, develop and manage customer relationships, and reconcile and maintain data in Salesforce.

Why It Might Be a Fit

The ideal candidate is highly self-motivated, driven to learn and grow, with a bachelor’s degree and 2-5 years of experience in inside sales, preferably in healthcare, financial, or insurance experience, and 2-5 years of experience working with Salesforce.

Requirements

• Highly self-motivated and driven to learn and grow
• Bachelor’s degree required
• Minimum of 2-5 years’ experience performing inside sales duties in SaaS
• Healthcare, Financial or Insurance experience preferred
• Minimum of 2-5 years’ experience working with Salesforce
• Strong analytical skills required; must be detail-oriented
• Strong written and verbal communication skills required
• Interpersonal project management skills; ability to organize and track project tasks

Tagged as: Data Analysis, Project Management, Salesforce