Customer Success Manager

Role Overview

The Customer Success Manager role plays a key role in driving strategic customer success initiatives, fostering long-term relationships, and collaborating with cross-functional teams to maximize customer satisfaction and revenue growth.

What You Will Do

Key responsibilities include developing and executing account plans, owning customer onboarding, ramp, and full life cycle achievement, finding upsell, cross sell, and expansion opportunities, and maintaining weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Account, and Churn.

Why It Might Be a Fit

The ideal candidate will have a proven track record of successful customer engagement, demonstrated effectiveness in strategic account management, and experience advocating for customers at an executive level within the organization.

Requirements

• Proven success in customer success, account management, or a related field
• Showcased effectiveness in strategic account management
• Adept analytical and problem-solving skills
• Effective communication and presentation abilities
• Experience advocating for customers at an executive level within the organization
• Demonstrated ability to collaborate effectively with various departments for overall business success
• Demonstrated success in driving customer growth through expansion initiatives
• Working experience with SaaS products and the background check industry (preferred)
• Certifications in customer success or customer support (preferred)
• College or university degree or equivalent work experience

Benefits

• 32 days of paid time off per year
• Company-paid benefits that start on day 1
• Remote-friendly and supportive flexible remote arrangements
• Work-from-home allowance
• Professional development budget