Remote Customer Experience Representative

Role Overview

Our Client is an established, high-growth US home services provider launching and expanding its market presence in Tampa, Florida. Dedicated to delivering top-tier field services, our client operates on a foundation of operational efficiency, customer-first service delivery, and responsive appointment scheduling.

What You Will Do

Manage marketing leads, book service appointments, and coordinate technician schedules remotely. Proactively contacts prospective customers via phone and digital channels to qualify needs, address inquiries, and book service appointments.

Why It Might Be a Fit

This candidate will handle multi-channel inbound and outbound lead follow-up, qualify customer needs, optimize technician routes, and ensure a seamless customer journey from initial contact to job completion. Operating as an operational anchor for the new division, this candidate will also help refine booking scripts and establish repeatable workflows as the business scales.

Requirements

• Customer Service & Dispatch Experience: Minimum of 3 years of hands-on experience in customer service, appointment setting, booking coordination, or dispatching.
• Fluent English Communication & Comprehension: Advanced written and spoken English skills with strong listening comprehension to navigate various US regional accents and dialects naturally over the phone.
• CRM & Software Literacy: Hands-on experience working with CRM systems, scheduling software, lead tracking tools, and VoIP/call management platforms.
• Proactive Problem-Solving: Ability to prioritize tasks, manage high lead volumes independently, and maintain productivity during slower periods.
• Schedule Alignment & Infrastructure Setup: Full commitment to working Monday – Friday, 9:00 AM – 5:00 PM ET from a quiet home office with reliable high-speed internet and high-performance hardware.

Benefits

• Competitive Compensation: Fixed monthly salary of $1,400 – $1,700 USD/month based on relevant experience and fluency.
• Performance Incentives: Opportunity for performance-based bonuses introduced after the initial 90-day evaluation period.
• Stable Shift Structure: Full-time, consistent Monday – Friday schedule with weekends off.
• Professional Growth: Direct opportunity to influence operational processes and help build a new regional division from the ground up.
• 100% Remote Infrastructure: Execute booking and dispatch operations remotely from anywhere in Latin America.