Role Overview
The Customer Success Manager, SMB will own a portfolio of 300+ SMB accounts, with full accountability for renewals and expansion. They will hold renewal, pricing, and growth conversations in multiple languages and work with Sales, Product, and Support to shape how Hiya serves the SMB market.
What You Will Do
The role involves owning a portfolio of accounts, triaging daily, reaching at-risk customers, spotting expansion signals, forecasting portfolio, and sharing patterns to improve the SMB experience.
Why It Might Be a Fit
The ideal candidate will have 2+ years of experience in Customer Success, Account Management, or a commercial SaaS role, with business-level language skills in German, French, or Spanish.
Requirements
- 2+ years in Customer Success, Account Management, or a commercial SaaS role
- Business-level German, French, or Spanish
- Demonstrated ownership of renewals, expansions, or quota
- Commercial instinct
- Clear, direct communication with customers and internal stakeholders
To apply for this job please visit jobs.ashbyhq.com.
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