AI Operations Specialist

Role Overview

The AI Operations Specialist will project manage the rollout of Netic, an AI platform, and ensure its quality assurance, testing every release and change across voice, web, and text before it reaches the team or customers.

What You Will Do

The role involves owning the Netic deployment plan, coordinating rollouts, managing the vendor issue queue, leading deployment check-ins, identifying deployment risks, and tracking deployment performance.

Why It Might Be a Fit

The ideal candidate will have experience in QA, software testing, or project coordination, and be able to translate technical issues into clear updates for frontline teams and leadership.

Requirements

• 2+ years of experience in QA, software testing, software implementation, or project coordination
• Experience managing a software rollout or implementation with multiple stakeholders and an outside vendor
• Familiarity with AI systems, conversational or voice-based tools, or booking platforms preferred
• Experience with ServiceTitan or another field service management platform is a plus
• Strong working knowledge of Monday.com or similar project management and ticketing systems
• Ability to translate technical issues into clear updates for frontline teams and leadership
• Exceptional attention to detail and organizational skills
• Ability to work independently, manage competing priorities, and follow through without being chased

Benefits

• Health, dental, & vision insurance premiums for the employee and any eligible family members
• Competitive 401K Retirement program (HB contributes up to 10%!!)
• 15 Paid Time Off Days
• 9 paid holidays
• Referral Program
• Employee Discounts plus Friends & Family Discounts