Role Overview
As a Partner Manager – Customer Service, you will build strategic partnerships with external service providers in customer service, develop them further, and ensure a smooth, efficient collaboration and a consistently high service quality.
What You Will Do
Your tasks include creating and growing strategic partnerships, monitoring performance, steering when necessary, recognizing potential for improvement, resolving conflicts, clarifying expectations, reporting, and monitoring.
Why It Might Be a Fit
You will bring excellent communication skills, strong analytical skills, experience in stakeholder management, knowledge of the service center industry, a secure sense of priorities, and a talent for culture management.
Requirements
- Excellent communication skills
- Strong analytical skills
- Experience in stakeholder management
- In-depth knowledge of the service center industry
- A secure sense of priorities
- Practice in reporting and monitoring service levels
- A talent for culture management
Benefits
- Flexibility & Trust
- Hybrid work with two office days per week
- 20 days of workcation within the EU
- Flexible working hours
- Various learning and training offers
- International corporate culture
- Anniversary bonuses
- Corporate benefits
- Individual hardware selection
- Subsidies for health, fitness, and childcare
- Healthy and delicious meals in the office
To apply for this job please visit holidaycheck.jobs.personio.de.
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