Experienced Customer Experience Professional

Role Overview

Join Honeywell Aerospace in shaping the future of aerospace innovation in Arizona. As an Experienced Customer Experience Professional, you will play a critical role in supporting AOG customers, responding to urgent needs, and managing service cases.

What You Will Do

Manage inbound customer inquiries, research and resolve issues, provide updates on order status, and partner with internal teams to support part fulfillment and service coordination.

Why It Might Be a Fit

This role is essential in delivering reliable customer experience and supporting operational excellence across our teams. You will support improvements in customer satisfaction, case accuracy, and service delivery effectiveness.

Requirements

• Manage inbound AOG customer inquiries through phone, email, and digital portals
• Research and resolve customer issues, ensuring timely and accurate responses
• Provide updates on order status, delivery timelines, and case progress
• Partner with internal teams (logistics, inventory, warranty, engineering) to support part fulfillment and service coordination
• Use dashboards, CRM tools, and integrated systems to validate customer needs and process requests
• Support continuous improvement by sharing customer feedback and raising recurring issues
• Ensure accurate documentation, billing support, warranty checks, and waybill tracking
• Work closely with supervisors, AOG leaders, and peers to meet performance metrics such as case quality, response time, and customer satisfaction