Manager, Customer Experience

Role Overview

We are looking for a proactive, strategic, and hands-on Customer Experience (CX) Manager to help make our customer-first vision a reality. You will lead end-to-end CX programs designed to improve customer journeys, cultivate a customer-centric culture, and foster cross-functional collaboration to deliver iconic experiences.

What You Will Do

Lead the end-to-end delivery of CX initiatives, design and facilitate engaging CX workshops, develop and deliver comprehensive CX training modules, and champion the customer-first mindset through strategic storytelling and content management.

Why It Might Be a Fit

The successful candidate will be a creative leader who takes pride in driving meaningful, measurable improvements and navigating both strategy and execution in a fast-paced environment.

Requirements

• Malaysian citizen
• Bachelor’s degree in Business, Marketing, Psychology, Communications, or a related field
• 8 years and above in customer experience, business transformation, or change management roles
• Proficiency in Microsoft PowerPoint, Excel and project tracking tools
• Familiarity with design tools like Canva or other digital platforms
• Exceptional command of executive-level written and verbal communication
• Comfortable facilitating discussions, guiding conversations and working with diverse stakeholders
• Strong business acumen and analytical thinking, grounded in a customer-first mindset and strong ability to navigate both strategy and execution