Role Overview
The Customer Operations Manager contributes to Horizon Power’s purpose by managing customer service providers and partners, leading customer contact and support arrangements, and administering operational standards, training, and knowledge management.
What You Will Do
Manage customer contact and support arrangements, administer operational standards, and lead customer service delivery teams.
Why It Might Be a Fit
The role requires a customer-centric approach, with a focus on delivering high-quality customer interactions and accurate, timely service delivery.
Requirements
- Managing the scope and performance of customer service providers and partners
- Leading customer contact and support arrangements
- Administering operational standards, training, and knowledge management
To apply for this job please visit horizonpower.csod.com.
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