As a Senior Customer Success Manager, you’ll play a foundational role in growing and shaping our post-sales experience, serving as the strategic advisor to high-value customers, and driving adoption, value realization, and retention. This role requires a strong background in cybersecurity and someone who is consultative and eager to build relationships across departments and customer segments.
Requirements
- 5+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment
- In-depth knowledge of cybersecurity practices and principles
- Deep understanding of enterprise security, information technology, cloud, or offensive security
- Strong customer acumen—able to align solutions to business priorities and present clearly to both technical and executive stakeholders
- Experience managing a book of business with revenue targets (ARR, NRR, GRR)
- Startup or high-growth company experience is preferred
Benefits
- Inclusive Team
- Growth Opportunities
- Innovative Culture
- Hybrid & Remote Work
- Competitive Compensation
- Health, vision & dental insurance
- Flexible vacation policy
- Generous parental leave
To apply for this job please visit jobs.ashbyhq.com.
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