Role Overview
This is a senior level professional management position that provides a range of services to the Office of Public Affairs & Communications (PAC) in the areas of public information/communications, customer service, project management, data and analytics.
What You Will Do
The incumbent works with the PAC division to manage the strategic design, implementation and optimization of customer experience programs, cross-functional initiatives, processes, tools and systems that ensure a best in class customer experience for the Housing Opportunities Commission.
Why It Might Be a Fit
Requires extensive knowledge in the area of strategic communications (both verbal and written), customer service and project management. The work requires direct supervision of the Call Center Manager and Call Center staff.
Requirements
- At least four (4) years of experience in Customer Service
- At least (2) years of supervisory experience
- Affordable Housing industry experience is preferred
- Graduation from an accredited college or university with a Bachelor’s Degree in Public Relations, Journalism, Marketing
- Advanced degree is preferred
To apply for this job please visit workforcenow.adp.com.
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