Customer Operations Advisor

Role Overview

This is a Customer Operations role supporting the NA Market. Customer facing role accountable for backlog management to support customer requirements and enable HP’s financial objectives.

What You Will Do

Acts as a first point of contact for solving and delivering solutions to customer inquiries, manages backlog through digital tools, and communicates order status and process improvement opportunities.

Why It Might Be a Fit

We are looking for a self-driven individual with strong communication skills, analytical mindset, and problem-solving abilities to drive cross-functional metric actions and increase total customer experience.

Requirements

• First level university degree or equivalent experience
• Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management)
• Mastery in English
• Self-driven mindset
• Strong and assertive communication skills, with ability to convey impact messages clearly (verbal and written)
• Problem-solving with analytical mindset
• Efficient time management and clear prioritization structure
• S4-SAP, Order To Cash processes knowledge are preferred
• Intermediate knowledge of Microsoft Office (Excel, PowerPoint, etc.)
• Emotional intelligence, growth mindset and resiliency
• Strong teamwork

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Life insurance