Customer Operations Specialist

Role Overview

Acts as a first point of contact for regular, ongoing customer accounts on daily operational matters, resolving operational issues and collaborating with other functions to resolve issues related to customer support.

What You Will Do

Resolves operational issues, collaborates with other functions, and provides information, analysis, and recommendations in support of team efforts.

Why It Might Be a Fit

Requires good communication skills, basic problem-solving and analytical skills, and ability to structure and apply basic organizational skills to manage daily operational issues.

Requirements

• First level university degree or equivalent experience
• Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management)
• Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers
• Mastery in English and local language as well as other languages as required
• Basic problem-solving and analytical skills
• Basic knowledge of the end-to-end process of sales operations
• Basic knowledge of local legal compliance issues
• Ability to structure and apply basic organizational skills to manage daily operational issues