Role Overview
The Customer Success Manager will lead the charge in partnering with diverse organizations, delivering software solutions in a space driven by digital innovation. The ideal candidate is detail-oriented, able to drive technical solutions, and build lasting relationships within customer organizations.
What You Will Do
The Customer Success Manager will drive technical solutions, lead renewals and growth, own customer relationships, oversee technical project management, improve the product, and enhance operational excellence.
Why It Might Be a Fit
The ideal candidate has a strong sense of urgency and prioritization, solid presentation skills, and can persuade others to help customers gain understanding.
Requirements
- Minimum 5 years’ experience in Customer Success, Engineering Management, Technical Project Management, Product Management, SaaS Operations, Enterprise Solution delivery roles
- Bachelor’s degree
- B2B software experience is preferred / Project Management and technical experience is a plus
- Strong customer service and troubleshooting/problem solving skills
- Highly organized, structured and detailed oriented
- Good communicator: able to draw analogies, distill complex situations into simple concepts
- A strong sense of urgency and prioritization
- Solid presentation skills; ability to present and discuss strategies and technical information in a manner that builds rapport, able to persuade others, and help customers gain understanding
To apply for this job please visit hubble.breezy.hr.
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