Customer Experience Banker – Columbus, OH (Beechwold)

Role Overview

A Customer Experience Banker is a Financial Concierge for walk-in customers, responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services.

What You Will Do

Providing excellent customer service, understanding and educating customers on consumer deposit products, identifying opportunities to grow customer relationships, and adhering to operational, security, risk, and regulatory policies and procedures.

Why It Might Be a Fit

The role requires acumen in sales, customer service, relationship management, banking, communication, and presentation, and the ability to work in a team environment where ideas and opinions are valued.

Requirements

• High School Diploma or GED
• 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
• Cash handling skills
• Comfort with technology such as mobile services and online banking services