Role Overview
The CRM Analyst will support the day-to-day operation and administration of our Salesforce Sales & Service Cloud and loyalty platforms, providing first-line functional and administrative support, resolving user issues, and maintaining user access.
What You Will Do
The CRM Analyst will provide first-line support for Salesforce Sales & Service Cloud and related CRM and loyalty processes, manage the Salesforce support queue, troubleshoot issues, and drive CRM adoption through user training and documentation.
Why It Might Be a Fit
The ideal candidate will have 2+ years of hands-on Salesforce Administrator experience, strong analytical and problem-solving skills, and a good understanding of data quality and data management.
Requirements
- Fluency in English
- 2+ years of hands-on Salesforce Administrator experience supporting Sales Cloud and/or Service Cloud in a live production environment
- Salesforce Administrator Certification beneficial but not required
- Experience administering users, profiles, permission sets, objects, reports, dashboards, case management, and Flows
- Experience managing support tickets or incidents in Jira or a similar service-management tool
- Strong analytical and problem-solving skills
- Good understanding of data quality and data management
- Clear communicator who can explain technical issues to non-technical users
- Proficiency in MS Office applications
- Strong organisational skills and attention to detail
- Experience working in a multi-national organisation with a global guest mix
Benefits
- Opportunity to work in a hybrid work environment
- Chance to contribute to a sustainable and responsible expedition cruise operator
- Supportive and collaborative teams
- Genuine interactions and humble leadership
To apply for this job please visit linkedin.com.
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