Customer Success Manager

Role Overview

Hypori is looking for a customer-obsessed, retention-focused Customer Success Manager to join our growing GTM team. You will own the post-sale experience for a portfolio of commercial and regulated-industry customers, driving onboarding, adoption, renewals, and expansion so every deployed user becomes a success story.

What You Will Do

Own onboarding and adoption, building success plans with clear milestones for each customer, own gross and net retention for an assigned book of business, monitor health scores and usage to flag renewal risk early, and lead renewals with Account Executives.

Why It Might Be a Fit

A trusted advisor who earns credibility with technical teams and executives alike, and builds relationships that outlast any single champion, proactive by nature, an owner who treats retention and customer outcomes as personal standards, not just metrics.

Requirements

• 5+ years in Customer Success, Account Management, or a similar post-sale role in B2B SaaS
• Proven track record of owning a book of business and exceeding retention, renewal, and expansion targets
• Experience managing the full customer lifecycle for enterprise or mid-market accounts
• Confident presenting to technical and executive audiences, including Security Architects, CISOs, and CIOs
• Data-driven, with experience using health scores and KPIs to manage a portfolio
• Proficiency with Salesforce and a Customer Success platform (e.g., Planhat, Gainsight, ChurnZero or Totango

Benefits

• Medical, dental, and vision insurance
• Parental leave
• Life and disability packages
• 401(k) plan with employer-matching contributions