Role Overview
This is a technical role whose domain is customer experience, responsible for building and scaling AI and automation solutions to support a large DTC ecommerce customer base.
What You Will Do
Configure, optimize, and extend AI agents to resolve customer conversations autonomously, automate internal processes, build automated CX dashboards, and connect various systems through APIs.
Why It Might Be a Fit
The ideal candidate has built and shipped AI agents, LLM applications, or automation that real customers or users depended on in production, and has hands-on experience with LLMs through the API.
Requirements
- Built and shipped an AI agent, LLM application, or automation in production
- Fluent with Python and REST APIs
- Hands-on experience with LLMs through the API
- Understanding of support operations, ticket queues, escalations, refunds, and subscriptions
Benefits
- Wellness stipend
- Performance bonus structure
- Paid time off
- Sick leave
- Parental leave
To apply for this job please visit jobs.workable.com.
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