Lifecycle Communications Manager (Bilingual Spanish)

Role Overview

The Lifecycle Communications Manager supports the development, execution, and ongoing improvement of customer-facing communications across key stages of the financing lifecycle. This role focuses on operational, transactional, and trigger-based communications in English or Spanish to help customers understand next steps, complete important actions, and have a more consistent experience.

What You Will Do

The Lifecycle Communication Manager will manage delivery of assigned lifecycle communications, translate customer journey insights into clear customer messages, and help ensure communications reduce confusion, improve clarity, and support successful completion of key customer tasks.

Why It Might Be a Fit

To be successful in this role, you will need to have experience building communications in Salesforce Marketing Cloud, writing, editing, or structuring customer-facing operational messages, and developing, translating, localizing, or adapting bilingual customer communications in English and Spanish for different markets or customer populations.

Requirements

• Minimum 5–7 years of experience in lifecycle communications, CRM, customer engagement, customer experience, or marketing automation.
• Experience building communications in Salesforce Marketing Cloud or equivalent customer engagement platforms.
• Experience writing, editing, or structuring customer-facing operational messages.
• For positions assigned to Spanish-language communications, experience developing, translating, localizing, or adapting bilingual customer communications in English and Spanish for different markets or customer populations.
• Bachelor’s degree in Communications, Marketing, Business, Customer Experience, Digital Experience, or a related field.
• Professional fluency in written English and Spanish is required for positions assigned to Spanish-language communications.

Benefits

• Hybrid flexibility – 4 days in office, 1 day remote
• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor