Customer Experience Partner

Role Overview

The Customer Experience Partner will support the Customer team to deliver customer initiatives and plans that enhance the customer strategy in line with IAG Cargo’s global customer vision. They will act as the key interlock between all IAG Cargo functions to embed a new service culture in the business.

What You Will Do

The role holder will set customer standards, monitor and review customer performance standards, support the development of IAG Cargo’s customer strategy, and manage customer centric initiatives to drive the customer agenda and improve the experience.

Why It Might Be a Fit

To be successful in this role, candidates must have confidence to influence across the organisation, strong project management capability, and excellent organisational and time management skills.

Requirements

• Confidence to influence across the organisation and particularly the commercial and operations teams globally.
• Strong project management capability including a commitment to project delivery
• Excellent organisational and time management skills, with the ability to prioritise to ensure relevant targets are met.
• Advanced level and highly competent in all Microsoft packages, predominantly in PowerPoint and Excel.
• High attention to detail ensuring accuracy and thorough and logical.
• Able to articulate complex concepts into an understandable narrative for non-technical audiences.
• Strong presentation and stakeholder management skills.
• Ability to constructively challenge the status quo.
• An authentic team player who is able to operate in a fast-paced environment, drive change and adapt to evolving situations & business scenarios

Benefits

• Life Assurance and Personal Accident Insurance
• A hybrid environment with 3 days a week in the office and two from home
• Incredible staff discounts at hotels, car hire and staff travel flights
• Free fruit and a subsidised on-site canteen
• Onsite staff parking, electric charging points and free airport parking
• Up to 75% discount on the Heathrow Express
• Access to a market leading learning platform and language courses
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at Work
• Flexible bank holiday policy