Customer Retention Agent

Role Overview

We are seeking a Customer Retention Associate to join our team in Athens. The role involves communicating with existing customers, understanding their needs, and proposing personalized solutions. The ideal candidate will have excellent communication and negotiation skills, a customer-centric mindset, and a team spirit.

What You Will Do

Responsibilities include communicating with customers, updating customer information, managing requests and complaints, and collaborating with other departments. The role also involves identifying new customer opportunities and monitoring customer satisfaction indicators.

Why It Might Be a Fit

This position is ideal for those who enjoy communicating with customers and managing relationships. The company offers a competitive package, compensated training, and prospects for career advancement in a dynamic and stable work environment.

Requirements

• High school diploma or degree from a University/College/Institute
• Excellent knowledge of computer hardware
• Knowledge of the English language
• Excellent communication and negotiation skills
• Customer-centric mindset with emphasis on results
• Team spirit, with a desire for education and development of professional skills

Benefits

• Competitive package of fixed remuneration
• Evaluation and bonus of performance with a high monthly bonus
• Continuous training and guidance
• Excellent working environment
• Prospects for career advancement with the security and dynamism of a large multinational company providing services