Customer Success Manager – Enterprise

As an Enterprise Customer Success Manager, you will be responsible for managing the relationship between IDEXX and our corporate customers, expanding the lifetime value of the customer, and working closely with various teams to develop strategies for customer success.

Requirements

• Manage and nurture relationships within an existing customer base across the full software solution portfolio.
• Build trusted, long-term partnerships with customers, peers, and internal teams to drive satisfaction, retention, and overall success.
• Communicate effectively to understand customer goals, recommend solutions, and coordinate cross-functional resources for timely issue resolution.
• Drive customer retention and expansion through proactive engagement, adoption strategies, and collaborative marketing initiatives.
• Navigate a diverse range of solutions with the ability to pivot quickly across products, priorities, and evolving customer or business needs.

Benefits

• Opportunity for annual cash bonus
• Benefits Day-One
• On the job training and career advancement opportunities
• Financial support
• Pet insurance
• Mental health resources
• Volunteer paid days off
• Foundation donation matching