Customer Success Manager – VetSoft

As a Customer Success Manager, you would be responsible for managing the relationship between IDEXX and a targeted subset of our customers to expand the lifetime value of the customer. You will work closely with various teams to develop strategies to maintain and expand your account portfolio through education, promotion of integrated solutions, and consulting on adoption of best practices.

Requirements

• 3+ years in a customer-facing role with a proven ability to build trust-based relationships.
• Exceptional written and verbal communication skills, with the ability to collaborate, influence, and earn confidence at all levels.
• Consultative mindset—skilled at asking thoughtful questions, understands workflows and business goals, tailoring recommendations to drive customer value.
• Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities effectively.
• Proven adaptability and comfort leading customers through change in dynamic, fast-paced environments where experience with workflow guidance and technology adoption is critical.
• Experience with SaaS or web-based applications and the ability to rapidly learn and support the IDEXX VetSoft PIMS portfolio—ezyVet, Cornerstone, and Neo—and related tools and integrations. (prior IDEXX PIMS experience preferred)

Benefits

• Opportunity for annual cash bonus
• Benefits Day-One
• On the job training and career advancement opportunities
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more