Senior Analyst / Manager, Sales Operations & Deal Desk

Role Overview

ID.me is hiring a Manager of Sales Operations & Deal Desk to be the operational engine behind our sales process. This role sits within Revenue Operations and is the day-to-day partner Sales reps and managers turn to for anything that touches process, systems, or deal terms.

What You Will Do

Deal Desk: Review and approve deal structures, pricing exceptions, discounting, and non-standard contract terms. Sales Operations: Own CRM data integrity and administration, support territory design, account assignment, and quota allocation, and build and maintain sales dashboards and reporting.

Why It Might Be a Fit

This role gives you direct, visible impact on how quickly and effectively ID.me’s sales team can operate. You will have the opportunity to identify and implement process improvements across the quote-to-cash lifecycle, reducing friction for reps and improving data quality for Finance.

Requirements

• 3+ years (Senior Analyst) or 5+ years (Manager) of experience in sales operations, deal desk, or a related analytical function
• Strong hands-on experience with Salesforce (or comparable CRM) — administration, reporting, and workflow configuration
• Strong Excel/spreadsheet skills; comfort building clean, reliable analysis under time pressure

Benefits

• Comprehensive medical, dental, vision, health savings account, flexible spending accounts
• 401(k) with company match
• Parental leave
• Unlimited paid time off subject to the terms and conditions of the PTO policy
• 8 company wide holidays
• Short and long-term disability insurance
• Accident and critical illness insurance
• Referral bonus policy
• Employee assistance program
• Pet insurance
• Travel assistant program
• Wellbeing and childcare discounts
• Benefit advocates
• Learning and development benefit

Tagged as: Deal Desk