Working Student – Customer Experience & Digital Operations

Role Overview

Support the team in assisting visitors and exhibitors while developing digital service processes. Assist with enquiries, improve AI chatbot and knowledge base, and make customer support more efficient and user-friendly.

What You Will Do

Respond to enquiries, improve AI chatbot and knowledge base, and help make customer support more efficient and user-friendly.

Why It Might Be a Fit

Ideal candidate has strong interpersonal skills, confidence in communicating with customers, and an interest in digital technologies.

Requirements

• Currently enrolled as a student
• Studies in Business, Communications, Event or Tourism Management, or a related field
• Strong interpersonal skills and confidence in communicating with customers via email and phone
• Excellent German and English skills; additional languages are a plus
• Confidence in using digital tools and an interest in AI and automation

Benefits

• An exciting behind-the-scenes look at one of the world’s leading tech shows
• The opportunity to actively shape IFA’s customer experience and digital services
• Hands-on experience with CRM systems, AI chatbots and digital service platforms
• Collaboration with an international team, exhibitors and visitors from around the world
• Independent responsibilities and room to contribute your own ideas
• Flexible working hours of up to 20 hours per week during the semester, with the option to work more during semester breaks by agreement
• A modern office in the heart of Berlin
• Access to attractive corporate benefits