Senior Customer Success Manager – Europe West

Role Overview

As a Customer Success Manager at IFS, you will be a trusted partner to our customers, helping them achieve lasting business value from their investment in IFS. You will build strong relationships with senior customer stakeholders, understand their business priorities and bring together the right people across IFS to help them succeed.

What You Will Do

Build trusted customer relationships, drive adoption and value realization, orchestrate the wider IFS team, engage senior stakeholders, and own and manage the Customer Success Plan.

Why It Might Be a Fit

We are looking for an experienced Customer Success professional who enjoys building trusted customer relationships, connecting business needs with technology, and bringing the right people together to deliver measurable outcomes.

Requirements

• Experience in Customer Success, account management, consulting or a similar customer-facing role, ideally within enterprise software.
• Experience with ERP, EAM or other complex business applications is highly valuable
• Experience from one or more of IFS’s core industries is an advantage, with an understanding of relevant business processes and industry challenges.
• Strong relationship and communication skills, with the confidence to engage with stakeholders from operational teams to senior executives.
• The ability to lead through influence, bringing together customers, colleagues and cross-functional teams around shared priorities and outcomes.
• A commercial and customer-focused mindset, with an understanding of how technology can create business value and support customers’ strategic goals.
• A proactive approach to problem solving and prioritisation, with the ability to manage several customer engagements and drive actions through to completion.
• Excellent written and spoken English.

Benefits

• Flexible work arrangements
• Hybrid work opportunities
• Inclusive workplace experiences
• Opportunities for growth and development