Customer Experience Associate – Trading and Investment

Role Overview

As a Customer Experience Associate, you will be the voice of IG for our trading and investment clients, supporting them across phone, email, web chat and social media. You will resolve queries quickly and accurately, help clients navigate our products and platforms, and have informed conversations about the financial markets.

What You Will Do

Provide front-line support to our global client base across phone, email, web chat and social media, answering queries on all of our products and platforms. Provide an execution-only phone dealing service, following relevant training and support. Investigate and resolve trade disputes fairly and efficiently.

Why It Might Be a Fit

A genuine interest in the financial markets, excellent interpersonal and communication skills, with confidence in basic maths, particularly mental arithmetic, and strong attention to detail and literacy in MS Office are required.

Requirements

• A degree-level education (or similar experience)
• Fluency in English, both written and spoken
• A genuine interest in the financial markets
• Excellent interpersonal and communication skills, with confidence in basic maths, particularly mental arithmetic
• Strong attention to detail and literacy in MS Office

Benefits

• Competitive salary
• Flexible and hybrid working
• Private health insurance allowance
• Fitness/Wellbeing allowance
• Life, disability and income protection insurance offered though default superannuation provider
• Novated car lease scheme
• Employee Share Incentive Plan
• Staff share trading account with preferential rates
• Enhanced parental leave
• Employee Assistance Programme
• Local onboarding programme
• Employee discounts