Role Overview
Deliver exceptional customer service as part of IG Group’s top tier support team, providing premium support to high-value customers, handling complex escalations across multiple channels.
What You Will Do
Handle inbound queries, proactive outbound communications, complex escalations, and manage disputes to ensure superior customer outcomes.
Why It Might Be a Fit
We’re looking for someone with a genuine passion for customer service excellence, empathy, and emotional intelligence, who can drive positive customer outcomes and take ownership of each interaction.
Requirements
- Proven track record in customer service excellence: minimum 4-5 year’s relevant customer-facing experience
- Demonstrated ability to handle complex, sensitive customer issues
- Strong communication skills across digital and phone channels
- Proactive, collaborative and curious
- Excellent problem solving skills
- Fluency in English (written and verbal)
- Interest in financial markets and trading/investing
Benefits
- Tailored development programs
- Mentoring opportunities with leaders
- Clear career progression
- Extra time off for volunteering and community work
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