Customer Experience and Purchase Collaboration

Role Overview

The Customer Experience and Purchase Collaboration will be responsible for understanding customers’ needs, expectations, and motivations to create a purchase experience that builds a real connection with them. They will analyze the flow of an IKEA customer experience, identify what attracts customers the most, and propose new commercial opportunities.

What You Will Do

The main tasks of the Customer Experience and Purchase Collaboration will be to pay attention to details, expectations, and motivations that drive a person to buy, respond to customer comments, create purchase experiences, and focus on the area of ‘changes and returns’ and ‘services.’

Why It Might Be a Fit

The ideal candidate will have a genuine interest in the home, both in its decoration and in its importance for each person, and will be able to educate and train all collaborators and external service providers on the IKANO Code of Conduct.

Requirements

• Values: Share IKEA’s values and vision: working in a team and knowing that together is better, being super hardworking and respectful of others’ ideas, wanting the best for others and the planet, and having a lot of enthusiasm to learn and grow with us.
• Be passionate about selling, understanding customers, and being very creative to generate new purchase experiences.
• Good communication to persuade, negotiate, and lead.
• Ability to quickly solve operational problems related to the customer and their purchase experience.
• Attention to details.
• Perseverance, organization, and precision.
• Ability to work independently and reliably.
• Knowing how to make things happen quickly, simply, and flexibly.
• Ability to work during the first and last hours of the day.
• Computer and basic software skills such as Excel and Word.
• Knowledge of IKEA’s computer systems.
• Understanding of operational security and protection SOP processes.
• Familiarity with basic legal concepts and requirements regarding contracts with third parties.