Customer Success Manager, Mobility & Robotics

Role Overview

As a Customer Success Manager, you will own a portfolio of strategic Physical AI accounts, including AV developers, robotics companies, and mapping teams. You will work closely with clients, Solutions Architects, and Delivery teams to ensure every program meets its quality, throughput, and turnaround commitments.

What You Will Do

Your responsibilities will include owning client health, delivering on Service Level Agreements (SLAs), launching and ramping programs, managing risk, running business reviews, advising as a domain expert, growing accounts, and protecting renewals and margin.

Why It Might Be a Fit

This role requires self-directed learners, creative thinkers, and hands-on operators who enjoy working in new and challenging situations. You will have the opportunity to work with clients, build repeatable processes, and drive business growth.

Requirements

• 6+ years in a customer-facing role such as customer success, account management, or technical program management
• A track record of retaining and growing accounts through renewals, expansions, and new teams
• Experience managing outsourced, offshore, or managed-service programs at scale with a globally distributed team
• Working knowledge of AV, ADAS, or robotics data: camera, LiDAR, and radar, 2D/3D annotation, point clouds, mapping, or scenario and event triage
• Strong analytical skills: comfort with large data sets and turning quality and throughput metrics into clear insights and action
• Experience building and refining processes at scale
• Excellent communication and executive presence, including calm, clear handling of escalations
• Experience working remotely and across time zones, especially with India-based teams